Providing You With Top of the Line Customer Care

We hear it often, “We bought the software, but it was never fully implemented into the district.” Or that the implementation process took forever to be completed. We truly understand the apprehension to even consider a new solution based on a previous experience. App-Garden has built its foundation on providing software solutions that increase the efficiency within a district with top-of-the-line customer care.

Nancy Wilson, App-Garden’s Implementation and Support Manager shares, “Our customer care begins the minute a customer signs on with us and continues for the life of the subscription. We take a lot of pride in our team as many on the team have actual school district experience making it easy to connect with our customers and to understand the customer’s needs.”

App-Garden’s approach looks at the school districts’ needs individually and builds a plan aimed at a successful launch for the district.

What is the process?

• After the agreement is signed your sales representative will schedule an onboarding call with Nancy and your district assigned implementation specialist. Your district will remain with one individual for the entire implementation and training process, removing the frustration of working with multiple contacts.
• During the implementation process you will be assigned an implementation plan through GuideCX our project management software. Through this platform, you and your team will have open visibility into upcoming tasks and to follow the progress for your project!
• All training sessions will be recorded and provided to you for easy access and review.
• After the product is fully implemented you will be transitioned from your implementation specialist to our customer care team which gives you access to an entire team who can respond to your needs immediately. With an average satisfaction rate of 99% or higher and response time of 3 minutes or less, you can rest assured your district will be well taken care of.
  

The App-Garden customer support team is focused on making your experience the best it can be.

Billy Huish from Farmington Municipal Schools shared, “App-Garden offers the right products and services at a price you just cannot beat. But our experience with them has grown to the point where we don’t see App-Garden as a vendor—we now think of them as family.”

Implementing new software into your district should not be a worry or burden for your district. Our top priority is to make sure your district has a successful implementation and continued customer care!

Check out other success stories:

Rowan Salisbury School District

Farmington Municipal Schools

North Thurston School District

Watauga County Schools